Antminer launches global integrated after-sales service system to create international leading after-sales support

On November 29, the second phase of Bitmain's fifth anniversary series of activities, "Entering After-Sales Service", was successfully held. At the meeting, Antminer, a brand under Bitmain, released the latest global integrated after-sales service policy, setting a new benchmark for the industry. It is reported that Antminer has now built a world-leading "customer service-after-sales-repair" integrated after-sales service system, providing miner users with diversified after-sales services such as technical support, on-site maintenance, and maintenance course training. Users can consult the after-sales support of the mining machine business on Antminer's official website, Bitmain's customer service public account, official after-sales hotline, overseas Facebook, Twitter and other channels.

Pictured: Antminer staff explain after-sales service policy on site

In the integrated after-sales service system, Antminer launched a one-to-one online technical support service. This policy greatly shortens the online queuing time for miners and reduces the time cost of returning miners for repair. By answering miner questions online in real time, Antminer after-sales staff have achieved remote solutions to miners' problems to the greatest extent. Among them, Mr. Zhang, a miner who participated in the event, applied for one-to-one technical support from after-sales service many times. "From feedback of phenomena, finding the crux to solving the problem, the whole process does not exceed one hour, which is very convenient and efficient." Mr. Zhang said.

In addition to online technical support, the Antminer after-sales team also launched an on-site maintenance service by engineers to improve the efficiency of mining machines and reduce the cost of user repairs. Currently, this policy is aimed at miners who own more than 3,000 machines and have more than 100 faulty machines. The on-site time is determined according to the actual situation of the user's site, and the repaired models include both under-warranty and out-of-warranty machines.

Pictured: Miners experience mining machine maintenance training on site

In order to comprehensively enhance the theoretical knowledge of miners and improve their practical ability, and further reduce the losses caused by machine failures, the Antminer after-sales team has opened a high-quality maintenance course to comprehensively and systematically guide miners to learn mining knowledge and improve their ability to solve mining problems. On the day of the event, Antminer users personally experienced professional mining machine maintenance courses, and the professional explanations of after-sales maintenance personnel greatly helped miners understand the operating principles and maintenance of mining machines.

Pictured: Activity experience officers took a group photo

It is reported that since the implementation of the Antminer integrated after-sales service policy, it has been supported by miners around the world. So far, the after-sales team has helped tens of thousands of miners solve problems in the use of mining machines. In the future, the Antminer after-sales team will continue to uphold the service concept of "extreme service, only speed can not be broken" to provide more professional and efficient after-sales support for miners.

According to information, the Antminer after-sales team currently has dozens of professional after-sales members, supporting consulting services in multiple languages ​​including Chinese, English, and Korean, fully meeting the diverse after-sales support needs of global miners.