Antminer after-sales service has a new trick, and five highlights have attracted much attention

Last night, Antminer after-sales customer service and official engineers visited the Ant Online live broadcast room, not only introducing the latest after-sales policy of Antminer in detail, but also answering some questions of users about after-sales issues of the miner online. It is reported that Antminer after-sales can currently provide customers with a variety of services including maintenance training courses and on-site maintenance, aiming to use a mature overall solution to effectively improve after-sales service.

Antminer after-sales live broadcast introduces the latest after-sales overall solution

As a special investment product, mining machines need to operate continuously for a long time. In addition, improper temperature, humidity and air quality will affect the life of mining machines, so it is inevitable that they will malfunction. Usually, it takes a lot of time to return mining machines to the factory for repair, and for miners, time is money. The ten-day to half-month repair period means no mining income during this period, which is a headache for many miners. This solution mainly targets the pain points of long repair time and high logistics costs for mining machines.

Highlight 1: Warehouse delivery policy, restart in as fast as 3 days

In order to enable miners who have returned their mining machines for repair to start up their machines as soon as possible, Antminer after-sales service has adopted a counter-shipping strategy: for miners with a high reputation, as long as they can provide proof of the shipment of the mining machines, the after-sales department will immediately ship the same number of normal mining machines to the miners. In other words, miners do not need to wait for a long time, and can receive normal mining machines and continue mining in as fast as 3 days.

Highlight 2: Engineers on-site for repairs, reducing the cost of returning to the factory for repairs

In order to effectively reduce the logistics and time costs of miners, Antminer has introduced a policy of arranging maintenance personnel to go to the customer's mine for on-site maintenance. On-site maintenance does not distinguish between machines under warranty and those outside the warranty. Customers need to purchase maintenance materials on the official website and provide food and accommodation for maintenance personnel. Maintenance personnel will bring their own maintenance and testing tools. At present, on-site maintenance requires that the number of machines on the user's site is more than 3,000 and the number of faulty machines is more than 100. The on-site time is determined by the specific situation of the user's site.

Highlight 3: Multiple maintenance points around the world, miners can choose the nearest one

Antminer customers all know that the miners need to be sent to Shenzhen repair centers for repair. But in fact, Antminer after-sales service has repair centers across the country and even around the world. Currently, they have covered Handan, Xinjiang, as well as overseas Hong Kong, Russia, the United States and other places. Users can choose to repair nearby according to their needs to save logistics costs.

Highlight 4: Training courses are offered to make DIY repairs more professional

For some large-scale mining farms, investors often equip maintenance personnel. Although they can perform basic fault detection and repair on mining machines, mining machines are precision machines and many parts require professional training to operate. Therefore, Antminer after-sales professional maintenance courses are set up, and small-class teaching is adopted to ensure the quality of teaching, so that miners and maintenance personnel in mining farms can better learn the maintenance knowledge of mining machines.

Highlight 5: VIP one-to-one customer service, shortening waiting time

Since Antminer has a large customer base and a large number of inquiries during the same period, people who want to access manual customer service often have to queue up. In order to shorten the waiting time, Antminer after-sales will provide one-to-one customer service. For customers who have a certain number of mining machines, Antminer after-sales will answer mining machine questions online in real time 24 hours a day, so they no longer have to worry about queuing.

Overseas customers participate in training courses to learn mining machine maintenance

As the world's largest mining machine R&D manufacturer, Bitmain has been constantly improving product performance. In the five years since its establishment, the company has launched more than a dozen high-performance, low-power professional mining machines, covering multiple mainstream encrypted digital currency algorithms on the market, and is regarded by most miners as the first choice for investing in mining machines. At present, Antminer's business has spread to dozens of countries and regions around the world, with a market share of more than 80%.

As more and more customers come, Bitmain is not only focusing on improving product performance, but also constantly working on improving after-sales service policies. At present, most mining machine manufacturers on the market have more or less some problems in after-sales service. Although they all have basic warranty policies in accordance with national regulations, it is far from enough for special investment products such as mining machines. Antminer is the first to bear the brunt of it. While responding to after-sales pain points in a timely manner, it has also set an example for the industry and demonstrated the style of a large manufacturer.

In the future, miners who purchase and use Antminers can not only contact customer service through multiple channels such as WeChat, phone, Facebook, etc. to sign up for maintenance courses or apply for on-site services, but also pay attention to official announcements to learn about maintenance outlets and get repairs nearby. For more after-sales solutions, you can also inquire through the Bitmain customer service official public account.