Antminer launches after-sales solution, the last bit lights up

Introduction: "For miners, after-sales service of mining machines is a big problem. First of all, as a special investment product, mining machines cannot enjoy the after-sales policy of general consumer goods. In addition, when a mining machine fails, the long repair time and high logistics costs are also a big problem."

On September 13, Antminer, the world's largest mining machine developer and mining machine brand leader, announced its latest after-sales policy through a live broadcast. This solution takes the miners' perspective into full consideration in terms of their actual demands for after-sales maintenance, which is very rare in the entire industry. Let's take a look.

First, Antminer after-sales service adopts a policy of sending back the miners. For miners with high credibility, as long as they submit valid logistics credentials for the return of the miners, Antminer after-sales service will send out an equal number of normal miners as soon as possible. The advantage of this policy is that miners do not need to wait for a long time for the miners to be repaired and sent back. Antminer after-sales service will shorten the time required to restart the miners to the shortest possible time.

Secondly, in order to facilitate miners across the country and even around the world to repair their mining machines, Antminer After-Sales Service has set up maintenance outlets in multiple places. Miners can choose the nearest one. Currently, Antminer After-Sales Service has set up outlets in Handan, Xinjiang, and overseas in Hong Kong, Russia, and the United States, and other regions are also being planned.

Third, in order to effectively reduce the logistics and time costs of miners, Antminer has introduced a policy of arranging maintenance personnel to go to the customer's mine for on-site maintenance. On-site maintenance does not distinguish between machines under warranty and those outside the warranty. Customers need to purchase maintenance materials on the official website and provide food and accommodation for maintenance personnel. Maintenance personnel will bring their own maintenance and testing tools. At present, on-site maintenance requires that the number of machines on the user's site is more than 3,000 and the number of faulty machines is more than 100. The on-site time is determined by the specific situation of the user's site.

In addition to the above services, the most popular among customers is the official maintenance training course launched by Antminer after-sales. Since many large-scale mining farms have their own maintenance departments, it is convenient to troubleshoot and repair mining machine failures in a timely manner. In order to enable these maintenance personnel to better serve their own mining farms, Antminer has specially opened maintenance courses for the public. Miners can learn the most professional mining machine maintenance knowledge by signing up for the course. Once the course was launched, it was warmly welcomed by the majority of miners, and every course was full.

Students are participating in the official Antminer maintenance course

As the price of Bitcoin continues to rise, more and more people are mining, and the mining machine industry is also growing. Many manufacturers focus on high computing power, but ignore improving after-sales service. Since the operating environment of the mining machine, including humidity, temperature and air quality, will have an impact on the mining machine, and the machine needs to run 24 hours a day, it is inevitable that it will fail after a long time of use, and downtime is a loss for miners. Therefore, perfect after-sales service is an important demand of miners.

Antminer is the brand with the highest market share at present, not only because of its stable performance, high computing power and low power consumption, but also because it can provide complete solutions and convenient channels for appeal. Customers can not only contact after-sales through WeChat public account, QQ mailbox, customer service phone, but also Facebook, Twitter, Telegram and other channels overseas. In addition, for customers who have a certain number of mining machines, after-sales will also provide VIP one-to-one service, answer mining machine questions online 24 hours a day, and save customer service consultation queuing time.

In this way, buying an Antminer is not just getting a machine, but also enjoying the complete solution provided by the Antminer. This is not only a reflection of the company's strength, but also an important reason why the Antminer can be recognized by miners.