Response to the false rumors about Innosilicon T2T-30T

Dear Innominer users:

First of all, thank you for your long-term support and trust! Today, when there is a shortage of goods during the flood season, we are honored to provide you with the earliest batch of high-quality spot goods at a conscientious price. Recently, unfortunately, the semiconductor manufacturing blowout and the spare tire plan of a leading domestic enterprise for 5G stocking have caused the packaging and testing capacity to be suddenly tight across the board, and the actual ramp-up is slower than expected. In order to reduce delays, we have been working overtime 7 days a week to urge the various foundries to deliver goods. In fact, in the recent period when the price of coins has doubled and the computing power cannot keep up, I believe that customers who can arrange for delivery are winners. However, just when we are doing our best to strive for early shipments and more shipments for our customers, an untrue rumor about the Innosilicon T2T-30T appeared on the Internet. The article was taken out of context without verification from multiple parties, and it was obviously biased. It made a rash conclusion based on hearsay alone, openly accusing us of T2T-30T machine computing power not meeting the standards, deliberately delaying delivery and selling inferior goods. As a top technology company that has broken the foreign monopoly and made many contributions in the core technology field of China's semiconductor industry for more than a decade, our capabilities and reputation are obvious to all. Our products have strict factory standards and there is absolutely no deliberate delay in delivery or concealment of facts to pass off inferior products as good ones. We will discuss the matter here and give you the truth.

Regarding the online rumor that the T2T-30T hashrate is not up to standard, we immediately arranged after-sales engineers today to follow up and provide remote support to several low hashrate customers who had the strongest response online. After verification, we found that some customers did not fully understand the hashrate that meets the standard. The actual industry situation is that the hashrate within ±5% of the nominal operating environment is normal. If the air intake is overheated, the mining machine will automatically reduce the frequency for protection . In addition, let me share some knowledge. Today, with the difficulty of mining, the short-term computing power displayed by the mining pool fluctuates greatly. The computing power fluctuation of the mining pool running for more than 24 hours is reliable. The computing power statistics frequency displayed on our management software is higher than that of the mining pool, so it can be stable and accurate in a shorter time. We followed up and found that the average computing power of the machines run in batches by most customers has actually reached the nominal value. A few customers reported that the computing power did not meet the standard. After confirmation, it was either that the firmware was not upgraded according to the official announcement, or the mining farm had local overheating and other environmental conditions. After the firmware upgrade and overheating rectification, the computing power quickly reached the standard. For example, several mining farms with larger problems we connected today, some of them had already met the average computing power, and the data was better after the firmware upgrade; as for the customer mining farms that did not meet the computing power, we found that the power supply firmware that was officially announced to be updated a long time ago was not upgraded, and the operation mode was not optimized. After the after-sales department staff remotely upgraded the firmware and reminded the local overheating rectification, the overall average computing power of the worst mining farm quickly reached the nominal level of 29.4T. In addition, a warm reminder, our firmware update download address is as follows: https://www.innosilicon.com/statics/0705Increase computing power firmware upgrade instructions.docx (or click "Read original text" in the lower left corner to get the download link). Please ask customers and agents to pay attention to the firmware update reminders on the after-sales WeChat platform regularly, and ask agents to remind your customers to update in time. The actual situation is that the T2T-30T product is reliable and the computing power is up to standard. Customers who still have problems after the firmware upgrade are welcome to contact our after-sales service, and we will do our best to help you solve your problems.

The following screenshots show the real-time computing power and feedback achieved by a typical customer mining machine that we followed up today. In fact, the computing power of all customers we remotely support today can reach the nominal value, and the T2T-30T performance is guaranteed.

Here, we would like to remind you that the mining machine is a high-end computing server, and the mining farm is a data center. It requires a reliable environment with ventilation and dust prevention and upgraded management to ensure maximum benefits. During the investigation, we found that many mining farms had simple facilities and poor management. For example, in the midsummer, the local air intake was overheated and refluxed without inspection, the mining farm was very dusty and no one cleaned it regularly, and the fans of the mining machine power supply were not ventilated during the cold and hot isolation, which affected the computing power and life. There were even improper loading and unloading of the operation and maintenance, such as carrying the data cable that could not bear the weight and causing damage to the machine. We remind miners to take care of your high-end server assets, pay attention to the mining farm environment, and do a good job of ventilation, dust prevention, cold and hot isolation and other maintenance work. Only a good operating environment can guarantee high computing power and high returns. You can't save a little money and lose a lot of money, which is not worth the loss.

Regarding the accusation of "low-grade replacing high-grade machines", our investigation found that this is completely hearsay and misinterpretation out of context. We once again solemnly declare : in today's tight production capacity, every T2T-30T that has passed the aging process will be shipped out of the factory and sent to the pre-ordered customers as soon as possible. The production uses high-quality chips, brand materials and brand foundries. Every machine that has passed the aging process will be shipped out. There is absolutely no situation where there is a product but it is not shipped, and inferior products are sold as good ones. The actual situation is: some pre-ordered customers have urgent needs and just want to get the goods as soon as possible . They actively request to replace the computing power of any low-computing power machine in stock. In fact, the number of low-computing power mining machines that can be replaced is very small, which cannot meet the replacement needs at all. How can we talk about forced buying and selling of inferior products?

We deeply apologize to some customers whose shipments were delayed in late June. We expect that the production capacity ramp-up within this month will alleviate the delay. The sales department is formulating a corresponding coupon policy based on the specific delay situation and will announce it later. The objective fact that cannot be denied is that the chip packaging and testing capacity has been tight across the board recently. A leading enterprise has made every effort to increase the localization of chip stocking, resulting in the general delay of domestic packaging and testing delivery time than expected. We are not the only one affected. Subjectively, all the staff of our production management department are doing their best to urge the delivery and deliver each qualified mining machine to the scheduled customers as soon as possible, so that the delay situation can be controlled this month. In this shortage cycle, we welcome criticism and correction from high-quality suppliers like us who are the first to supply you with bulk goods at a conscientious price, but it is wrong to deliberately smear. The innocent will be innocent, and we are calm enough in the face of conspiracy theories with ulterior motives. In fact, we are more anxious to ship than our customers. Everyone will benefit one day earlier, and we will be happy to fulfill our responsibilities one day earlier. I believe that customers with judgment will support us to concentrate on production and provide you with more and better products.

Finally, thank you again for your support and understanding! No one is perfect, and we admit that there are still many shortcomings. But just like our constantly improving product performance, our service spirit is also constantly improving and enhancing. If you have any feedback, or want to get our new product and service information as soon as possible, please contact us through the after-sales public account "Inno Customer Service" and the pre-sales public account "Inno Mining Machine Sales". We will use more and better products and services to repay your trust and love!

Innosilicon Marketing Department

July 6, 2019