IDC hosts UAE Banking & Finance Conference with focus on blockchain technology and improving customer experience

Rage Comment : The International Data Corporation (IDC) held the first UAE Banking and Finance Conference in Dubai, mainly discussing how to use digital technology to provide users with better and more personalized services. It also launched the "Leading 3D" digital transformation model to provide the necessary tools for transformation and promote the operation of retail and corporate banking. At the same time, due to the current misunderstanding of the true capabilities and potential of blockchain technology, it is hoped that through this conference, everyone will have a better understanding of the technology and make better use of it.

Translation: Nicole

Dubai - International Data Corporation (IDC) today held its first edition of the UAE Banking and Finance Conference at the Jumeirah Creekside Hotel in Dubai. The event brought together BFSI industry leaders and champions and will showcase best practice strategies beyond digital technology while taking user experience to new heights. The event focused on exchanging ideas through interactive presentations from senior executives from Emirates NBD, National Bank of Fujairah, Al Hilal Bank, Commercial Bank of Dubai, RAKBANK, United Bank Limited, United Insurance Company, DGCX and First Gulf Bank.

Jyoti Lalchandani

Jyoti Lalchandani, group vice president and general manager of IDC Middle East, Africa and Turkey, said:

“Customer expectations are changing and traditional customer service is no longer attractive, resulting in poor customer experiences. This change is driven by a new generation of customers demanding better, more personalized service, which in turn creates a need for organizations to provide timely and relevant information to customers across multiple channels.”

Today’s event explored this evolution in customer needs in greater detail, offering recommendations for winning in order to deliver the best customer experience. IDC also unveiled a new digital transformation model called Leading in 3D, which is focused on delivering the tools needed to transform operations in retail and corporate banking.

It is this focus on embracing the power of digital technology that has driven the 2016 IDC UAE Banking and Finance Conference, with a high-quality, content-driven agenda that draws on extensive end-user research from IDC Financial Insights. The conference is also driven by public sector experts thinking on emerging issues such as changing the customer experience to drive growth, leveraging blockchain technology within the financial industry, and shaping IT infrastructure for the future.

Thomas Zink

Thomas Zink, associate research director at IDC Central Europe Financial Insights, said:

“Over the past nine months, blockchain technology has become a widely touted branch of science poised to change the entire face of finance. However, its true capabilities and potential can be easily misunderstood. Therefore, our goal during this event is to explain how blockchain technology can be used to increase efficiency while reducing operational costs, and as a more complete tamper-proof ledger solution, it will become an integral part of the future banking system.”

Joining IDC experts at the event will be industry-leading technology vendors including Hitachi Data Systems (Premium Partner), Misys (Studio Partner), Visual Solutions (Exhibition Partner), Western Digital (Raffle Partner), Oxford Business Group and Business Islam (Media Partner).

For more information on IDC UAE Banking & Finance Conference 2016 or the range of flexible partnership opportunities, please contact Ms. Ronita Bhattacharjee, Associate Vice President, IDC Middle East and Africa Conferences, at +971 4 391 2747 or via email at [email protected]. Alternatively, you can visit the dedicated IDC UAE Banking & Finance Conference 2016 website. You can tweet about the event using the hashtag #IDCBFSI.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC provides expertise on global, regional, and local technology and industry opportunities and trends in more than 110 countries. IDC's analytical and insight expertise helps IT professionals, business executives, and the investment community make fact-based technology decisions and achieve their key business objectives. Founded in 1964, IDC is a part of IDG, the world's leading technology media, research, and events company. To learn more about IDC, visit www.idc.com. Follow IDC on Twitter @IDC.

IDC Middle East, Africa and Turkey

For the Middle East, Africa, and Turkey region, IDC also has a coordinated network of offices in Riyadh, Casablanca, Nairobi, Lagos, Johannesburg, Cairo, and Istanbul, with a regional center in Dubai. Our coverage bridges local insights with international perspectives to provide a comprehensive understanding of these dynamic regional markets. Our market intelligence services are unmatched in depth, consistency, scope, and accuracy. IDC Middle East, Africa, and Turkey currently has more than 130 analysts, consultants, and conference partners in the region. To learn more about IDC MEA, visit www.idc-cema.com. You can follow IDC MEA on Twitter @IDCMEA.